How do I request a refund?

 
At LabelRadar, we want you to have a worry-free experience when using our platform. That's why we partner with Xsolla, our trusted payment processing partner, to ensure that you're in good hands when requesting a refund.

Before submitting your refund request, we'd love to hear your suggestions on how we can improve the platform!

Take the Artist Feedback Survey here! 👈

If you need to request a refund for a purchase made on LabelRadar, we're here to help. Simply follow these easy steps:

1. Go to Xsolla's refund request form.
2. Fill in the required fields, including your LabelRadar account information, the date of the purchase, the amount of the purchase, and the reason for the refund request.
   Submit the refund request form.
3. Xsolla will review your request and determine if a refund is appropriate based on the set policies and guidelines.
4. We understand that refunds can be stressful, but you don't have to go through it alone! Our friendly team at Xsolla is always here to assist you with the refund process.

Thank you for choosing LabelRadar as your platform for sharing your music. We appreciate your trust in our platform and services, and we want to ensure that you have a positive experience every step of the way.

Is my payment information protected?
Absolutely. Your payment information is encrypted via a secure HTTPS connection to Xsolla, which is a certified PCI Level 1 Service Provider, so you’re in very safe hands.